We are pleased to be a service provider and happy when our guests feel at home and appreciate our services.
Our hotel and furnishings are smart and appealing.
Our staff are friendly, helpful and committed to the values our hotel upholds.
We are approachable and amenable to questions and requests from our customers.
We provide a reliable service in good time which is of an assured quality.
Providing meticulous quality of a consistent standard is one of our factors for success and we make clear demands in this respect.
We attach great importance to information and advertising that is correct, professional and up to date.
We treat a complaint as a suggestion for improvement. Praise is an acknowledgment of our services and a source of motivation.
We explicitly ask our customers if they are satisfied with our services.
We regularly check the safety and correct functioning of our facilities.